Emily is Planet Rentalcars’ chat assistant, that helps you find and book your ideal rental car. Search for a rental car, filter and compare offers, ask questions about a selected offer, and manage your booking details, such as extras, flight number and pick-up times, after making your reservation. This guide provides an overview of what you can ask and how you can interact with Emily.
What you can ask Emily
Emily will assist you throughout the entire booking process, from your initial search right through to any changes you may need to make after booking a car rental.
| You can ask Emily to | Example of what to say |
|---|---|
| Search for a rental car | “Find me a compact car at Malaga Airport from 12 to 19 September.” |
| Set filters for your search | “Show only automatics under £40 a day with unlimited mileage.” |
| Compare offers on the list page | “Compare the two cheapest SUVs on this list.” |
| Ask questions about a selected offer | “What excess and deposit does this offer include?” |
| Change extras after booking | “Add a child seat to my booking.” |
| Change time after booking | “Move my pickup to 14:00.” |
| Add or change your flight number | “Update my flight number to BA456.” |
| Ask for customer support | “Can I speak to customer support?” |
| Cancel your booking | “I want to cancel my booking?” |
Search for a rental car and set filters
Start by telling Emily where and when you need the car. She can run a rental-car search and then refine it with filters so the results match what you actually want.
- Search for a rental car: Share pickup location, dates and times. Add passenger count or car type if you already know them.
- Set filters for your search: Ask Emily to narrow results by transmission, fuel type, rental car company, mileage, seats or other available filters.
- Adjust as you go: If the first results are too expensive or the wrong category, tell her what to change. For example “only zero excess” or “show larger family cars”.
- Be specific when it helps: Clear constraints (unlimited mileage, automatic transmission, airport pickup) usually lead to faster, more useful replies.
Ask about offers and compare on the list page
Once offers are on the list page, Emily can help you understand a selected deal or compare options side by side before you book.
- Ask questions about your selected offer: Check inclusions, excess, deposit, fuel policy, cancellation terms or what is not covered.
- Compare offers on the list page: Ask Emily to compare two or more results, for example by price, car size, rental car company or protection level.
- Use the chat to clarify trade-offs: A cheaper offer may have a higher excess; Emily can help you spot those differences before you decide.
- Stay on the list page context: Referring to “this offer” or “the top two on the list” works best when those results are already visible.
Change extras, time and flight number after booking
After you have booked, Emily can help with common post-booking updates. Have your booking reference ready so she can find the right reservation.
- Change extras after booking: Ask to add, remove or update extras such as child seats, additional drivers or similar options where the booking allows it.
- Change time after booking: Request a new pickup or return time. Emily can guide you through what is possible for your reservation.
- Add or change your flight number: Share the updated flight number so the rental car company can prepare for delayed or early arrivals where this is supported.
Ask for customer support
If you need help, you can resolve your issue with Emily. If Emily is unable to help, you can contact Planet Rentalcars customer support. Ask Emily for our contact details to receive our telephone number and email address directly.